Electrolux Home Products Pty Limited
Throughout this Privacy Policy the terms "Electrolux", "we", "our" and "us" refers to Electrolux Home Products Pty Limited and each of its related bodies corporate including Electrolux Pty Limited and Electrolux Home Products (NZ) Limited. We are the Australian and New Zealand subsidiaries of The Electrolux Group, the world's largest producer of powered appliances for kitchen, cleaning and outdoor use, including products such as refrigerators, washing machines, cookers, vacuum cleaners, chainsaws, lawnmowers and garden equipment. Every year customers in more than 150 countries buy more than 55 million Electrolux Group products for both consumer and professional use. In Australia and New Zealand Electrolux Group brands include Electrolux, Chef, Westinghouse, Hoover Appliances, Kelvinator, Simpson, Dishlex Appliances, Volta, Weedeater, Flymo, Poulan, McCulloch and Husqvarna.
Our commitment to your privacy
This Privacy Policy is effective from 21st December 2001. Electrolux is committed to protecting your privacy and to handling your personal information in a responsible manner consistent with the National Privacy Principles introduced under new sections of the Commonwealth Privacy Act 1988. The National Privacy Principles detail the minimum standards to which a private sector organisation must adhere when handling your personal information. Electrolux is committed to ensuring compliance with the National Privacy Principles. This Privacy Policy explains how we collect, use and disclose your personal information.
How we collect personal information
Electrolux collects your personal information in a number of ways including over the telephone, in person at one of our offices, via the Internet when you choose to contact us online, or through a written application for information about one of the products or services we make available or which we may promote. Generally, the personal information we collect and store about you consists of your name, address, gender and contact details including your telephone and facsimile numbers and, where appropriate, your e-mail address. It is also possible that where you make an application for information about a specific product or service we may also collect information from you that relates to that particular product or service.
It is not our policy to collect sensitive information about you. However, in the event that we are required to do so we will collect sensitive information in accordance with the National Privacy Principles.
Whenever possible we collect your personal information directly from you. However, there will be some occasions when we collect personal information about you from a third party, for example, from a retailer or from a third party service provider. We may also collect information from you about somebody else, for example, if you make an application for a product or service in joint names or if you want the benefit of that product or service to apply to someone else. However, if you provide personal information about somebody else you are responsible for advising the other person that you have given us information about them. It is your responsibility to let them know about Electrolux, the information you have given to us, and the fact that they will be able to access that information. We would suggest that you advise any such person of the provisions of this Privacy Policy.
Irrespective of the source of the information we collect we will respect and protect the privacy of all personal information in accordance with the National Privacy Principles.
What we do with your personal information
Electrolux will use your personal information in accordance with the National Privacy Principles. We may use your personal information to:
- Identify you and to assist you in your use of our products and services
- Provide the services and information relating to Electrolux and its products that you require
- Administer and manage the services we provide
- Gain a better understanding of your requirements in order for us to provide you with better and more personalised information suited to your needs
- Research and develop our services
- Maintain and develop our business systems and infrastructure including testing and upgrading of those systems
It is also possible that from time to time Electrolux will use your personal information to promote to you other services and products which we consider may be of interest to you.
It is our aim to provide all Electrolux customers with a range of leading products and services. To help us do this we may use the information you provide to us to help us better understand our customers and their individual needs. We may then provide you with information about products and services which we believe may be of personal interest to you. We may also share personal information with our related bodies corporate in order that they can also consider offering you products and/or services.
We will only do this with your consent. If you do not wish to receive any such marketing or promotional material please let us know this by writing to us or by contacting us via our website at www.electrolux.com.au whichever is appropriate. You may notify us at any time that you do not wish to receive marketing or promotional material by contacting us as outlined above.
When we disclose your personal information
Electrolux may disclose your personal information to organisations outside of The Electrolux Group. These disclosures are made subject to suitable protection for privacy and confidentiality being in place.
The organisations to whom we would usually disclose your personal information are:-
- third party organisations who have been retained by Electrolux to assist us in providing services to you including:-
- delivery, installation and repair
- market research
- marketing and/or telemarketing
- our professional advisers, for example, our auditors and lawyers
- government, regulatory or other organisations to whom we are required to disclose your personal information by law; and
- our related companies
No third party organisation retained by The Electrolux Group is permitted to use your personal information for any purpose other than for those activities they have been authorised to perform on our behalf.
Security of your personal information
Electrolux takes great care to protect your privacy. Any personal information provided to us that may be held in our computer systems is securely protected. Access to our computer systems is protected by a number of firewall security systems to prevent unauthorised access. In addition, any information stored on Electrolux's computer systems is protected from unauthorised access by the use of a number of security procedures including user passwords. All of our personnel are trained in the use of our security procedures.
Where we hold records of your personal information on paper we maintain appropriate security procedures to protect the use and storage of such records.
All of our personnel are handle personal information in accordance with the National Privacy Principles and the Commonwealth Privacy Act 1988.
Accuracy of your personal information
Electrolux takes all reasonable steps to ensure that any personal information we collect, disclose and use is as up to date as possible. It is important that you advise us of any changes to your personal information or if there are any errors in the personal information we are holding about you.
Access to your personal information
Subject to certain exceptions allowed by law everyone who has provided personal information has the right to access that personal information. For security reasons you will be required to put any request for access to your personal information into writing. Electrolux will make a charge of $25 for the retrieval of personal information in order to cover our administration costs.
Details on how to contact us are given at the end of this document.
Complaints procedure
If you have a complaint relating to the privacy of your personal information you should write to us at the address given at the end of this document. We will deal with any complaint we receive as thoroughly and quickly as possible.
Online Privacy Policy
If you would like to know more about how we deal with your personal information when you deal with us over the Internet please refer to our Online Privacy Policy that can be found at www.electrolux.com.au.
How to contact us
If you have any questions about this Privacy Policy or about how we manage and deal with your personal information please write to the Privacy Manager, Electrolux Home Products Pty Limited, Locked Bag 3, Riverwood, NSW 2210, Australia.
A copy of this Privacy Policy is also available on the following Electrolux Group websites: