See our frequently asked questions for all you need to know about the use, maintenance and care of your appliances.

Did you switch the machine on? Are the taps turned on? Check if the wire-net filter on the inlet hose is clean. Is the door closed properly?

Is the pump guard properly fixed? Is the inlet hose properly secured to the tap and the washing machine?

Check the water hardness and reduce the quantity of washing powder you are using.