See our frequently asked questions for all you need to know about the use, maintenance and care of your appliances.

Did you switch the machine on? Are the taps turned on? Check if the wire-net filter on the inlet hose is clean. Is the door closed properly?

Is the pump guard properly fixed? Is the inlet hose properly secured to the tap and the washing machine?

Check the water hardness and reduce the quantity of washing powder you are using.

This is because of the water usage - front loaders only fill with a very low amount of water. Because the machines minimum wash time is 90 minutes and the water showers through a baffle, the machine will still wash the clothes clean.